Q1: Will using your service cause account association issues?

A1: We utilize the SP-API authorization method recommended by Amazon. This allows you to manage multiple Amazon stores in one place without any risk of account association.

Principle of No Association:

Our system employs the Amazon-recommended SP-API store authorization method for data connection.

After you grant authorization, we retrieve your store data through APIs and do not log in to your Amazon Seller Central backend.

Essentially, once authorized, we interact with Amazon to obtain data using the authorization token you provided. Amazon cannot determine if the authorized clients are the same individual.

This is because during authorization, you log in to your Amazon Seller Central using the frequently used IP address of the authorized store.

Therefore, when performing authorization, please note:

When authorizing Store A, log in to SellerSpace on Computer A or using IP A, which is frequently used for Store A, and then proceed with authorization.

When authorizing Store B, log in to SellerSpace on Computer B or using IP B, which is frequently used for Store B, and then proceed with authorization.

Supplementary Note: Only during the authorization process do you need to log in to SellerSpace using the frequently used IP address for authorization. After successful authorization, when using the system, you no longer need to be concerned about network environment issues.

Q2: Why is my store data not syncing?

A2: It might be due to an authorization issue. Please contact our customer service representative to verify. If the authorization status is abnormal, simply re-authorize.

Q3: I’ve authorized my store, but why is no data being synced?

A3: For the initial authorization, the system needs time to synchronize data. Once synchronization is complete, you will be able to view and manage your data.

Click to view: SellerSpace Data Synchronization Introduction

Q4: How do I authorize multiple stores?

A4: We do not limit the number of stores you can authorize. Simply authorize each store under its respective frequently used IP environment.

Q5: What does “Pending Verification” authorization status mean?

A5: “Pending Verification” indicates that the authorization was not successful. Please re-authorize.

Q6: If I initially authorized Japan, and then update the authorization to add Singapore and Australia marketplaces, why can’t I add them?

A6: You need to click on “Store Authorization” to add marketplaces, not “Add New Store Authorization.”

Q7: My store is on a remote server (VPS/Virtual Private Server). How do I authorize it?

A7: You need to perform the authorization within the remote server (VPS).

Q8: Why am I getting the error “Duplicate Seller ID Submission”?

A8: One Amazon store can only be authorized to one SellerSpace account. This message indicates that the current Amazon account has already been authorized to another SellerSpace account and therefore cannot be authorized again. In this case, you can follow the solution in Q8 to revoke the old authorization and then re-authorize, or directly migrate the store authorization.

Q9: Is there a limit to the number of stores I can authorize?

A9: No, there is no limit to the number of stores. We only limit monthly order volume. If your order volume exceeds the limit, please contact customer service to upgrade your plan.

Q10: After authorizing my store, why am I still not seeing any data?

A10: Data synchronization begins immediately after store authorization, but it takes 0.5-6 hours for complete synchronization. No manual operation is required.

We recommend waiting for a while after authorization and then returning to check. By default, we synchronize orders from the 1st of last month to the present.

Q11: When authorizing my store, why does it keep saying “Store Already Authorized”?

A11: This indicates that the store has already been authorized under a SellerSpace account. If it’s not under your current account, it must be under a different account.

Q12: Can I use SellerSpace on different computers? Will it cause account association?

A12: You can log in to SellerSpace on different computers without any risk of account association!

SellerSpace provides data services through Amazon’s official data APIs and will not cause any association issues for your store.

Q13: Please note that authorization may require you to log in to your Amazon Seller Central to grant permission to SellerSpace.

A13: During the authorization process, please only log in to your Amazon Seller Central on the computer you normally use to access your Seller Central.

At other times, using SellerSpace features on any device and network will not cause any association issues for your account.

Q14: How do I authorize Amazon Advertising?

A14: Amazon Advertising authorization is the API access granted by Amazon to developers for advertising-related functionalities. (Advertising Authorization Graphic Guide)

After authorization, users can utilize SellerSpace’s Advertising Performance Reports, Advertising Keyword Optimization Suggestions, and other features.

Go to SellerSpace -> Authorization & Sync -> Advertising Authorization, and complete it in one click!

Q15: How do I revoke store authorization?

A15: You can revoke authorized stores with one click in SellerSpace, or revoke it in your Amazon Seller Central (Click to view detailed tutorial on revoking authorization).

To revoke in Amazon Seller Central:

1. Log in to your Amazon Seller Central with the primary account.

2. Navigate to: Apps & Services -> Manage Your Apps.

3. In the Third-Party Developer Apps list, find SellerSpace, and click the “Disable” button on the right.

Q16: Where can I find my Seller ID (Seller ID)?

A16: Log in to your Seller Central with the primary account (must be a Professional Selling Plan), and in the top right corner: Settings - Account Info.

Find “Merchant Token” on the page.

(Your Seller ID remains the same regardless of how many store management software you connect.)

Q17: For a new store that hasn’t activated advertising yet, how do I authorize advertising?

A17: You can activate your advertising account for a specific Amazon marketplace by going to the “Advertising” menu in your Seller Central backend and clicking “Campaign Manager,” then “Create campaign” (you don’t actually need to create a campaign). This will activate your advertising account.

After activating the advertising feature, you can successfully authorize advertising the next day.

Q18: The browser page is blank during authorization?

A18: This is usually with 360 Browser. You need to switch to 360 Speed Mode and then authorize.

Q19: I just authorized successfully, but why is there no store data?

A19: For your first authorization, the system needs to synchronize data. Once synchronization is complete, you will be able to view and manage your data.

SellerSpace - Data Synchronization Task Introduction: Click here

Q20: Why is historical data synchronization so slow?

A20: The system prioritizes synchronizing incremental orders and then synchronizes historical order data during idle time. If your store has many incremental orders, there will be less idle time for the order interface, making historical data synchronization slower. Additionally, Amazon’s store data interface may also have limitations, which can also lead to slow historical data synchronization.

Q21: Why does data synchronization show as failed?

A21: Synchronization failure means our system failed to request data from Amazon. Occasional failures are normal, and the system will retry. If it fails repeatedly, it is abnormal and needs technical assistance to investigate.

Q22: Sales and order data are showing anomalies and are different from Amazon Seller Central?

A22: Please check the order placement time of the unsynchronized product orders. Our synchronization frequency for incremental orders is approximately every 15-30 minutes. If orders placed more than an hour ago have not been synchronized, please provide the order numbers to technical support for troubleshooting.

After successful authorization, data synchronization normally starts within about 15 minutes.