Q1: Sales Revenue Discrepancy with Amazon Backend?

A1:

①、The sales revenue in our system refers to the sales revenue of goods (VAT deducted for shipped orders in European marketplaces), not the order amount. This means it excludes all taxes, shipping fees, gift fees, and promotional discounts.

②、For some pending orders, Amazon may return zero sales data for a period of time. In this case, the system will estimate based on the most recent transaction price and the most recently synced product price (estimated data items only include: sales revenue, Amazon commission, FBA fees).

③、If you have listed new products and these new products do not yet have shipped orders and the system has not yet synced the product prices, the system will not be able to estimate, and the sales revenue will be counted as 0.

④、If you have modified the product price and the system has not yet synced the latest price, the system will use the order amount from the most recent shipped order for estimation. This may lead to inaccurate estimated sales revenue.

⑤、You can manually modify the product price in Inventory Management. After modification, newly generated orders will use the modified price for estimation.

⑥、For certain special orders (such as Vine orders), Amazon does not return specific payment methods. The system will not estimate these orders, and the sales revenue will be counted as 0.

Special Note: For estimated orders and special orders that are not estimated, the system will automatically correct them when Amazon returns specific financial items.

We have also added Amazon Sales API data in our system: Amazon Backend Sales Revenue, Amazon Backend Order Quantity, Amazon Backend Sales Quantity.

These three data points are completely consistent with the Amazon Backend.

Q2: What is the Budget Logic for Pending Orders?

A2: For the US marketplace, the system compares the most recent product sync time and the most recent settled order time. It uses whichever is closer for estimation.

For European marketplaces, VAT is deducted for shipped orders (orders settled by Amazon). For pending orders, VAT is partially deducted and partially not deducted because the calculation logic is different. The European marketplace estimation takes the sales revenue from the most recent shipped order within the last 10 days for estimation. VAT is reflected in the sales revenue. If the most recent shipped order has VAT deducted, then VAT will be deducted; if not, VAT will not be deducted. When there are no shipped orders in the last 10 days, the system will use the product selling price for estimation, and VAT will not be deducted at this time. All estimated sales revenue/commission/FBA fees for pending orders will be automatically corrected to be consistent with the Amazon Backend after Amazon settlement (after the order status becomes shipped)!

For the Japanese marketplace, the logic is the same, but the estimation takes a longer time frame, using the sales revenue from the most recent shipped order within the last 15 days for estimation.

Q3: Why is the Sales Data 0?

A3: For pending orders, Amazon has not yet generated specific fees. If there are no settled orders for the same product in the recent 10 days, it will result in the inability to estimate.

Once the order status changes to Shipped, it will be automatically corrected, and then subsequent estimations will be normal.

Here is an introductory video about our system’s sales revenue, FBA fees, commission, and profit calculation logic: Click to View

Q4: Sales Quantity Discrepancy with Amazon Backend?

A4: You can switch the data source. If you select [Amazon Sales API] as the data source, the data will be completely consistent with your Amazon Backend.

If you select [SellerSpace Order Sync and Budget] as the data source, there may be a data delay of half an hour because the system syncs incremental order data every 15-30 minutes. Pending orders will be estimated according to the system’s budget logic.

In addition, special case: SellerSpace sales quantity is higher than Amazon Backend sales quantity. The Amazon Sales API corresponds to the sales quantity in “Today’s Sales” on the Amazon Backend homepage. This sales quantity may sometimes be out of sync due to Amazon bugs. The SellerSpace interface corresponds to the incremental summary of orders calculated from Amazon Backend Orders - Manage Orders (sales quantity for orders cancelled on the same day will have some delay).

Q5: Why are Amazon Commission and FBA Shipping Fees 0?

A5: See replies ③ and ⑥ in Question 1. Alternatively, you can check the transaction details order status of the order. If the order status is “Delayed”, it indicates that: funds for these transactions are still being processed due to the delivery date policy or buyer invoice payment, so Amazon commission and FBA shipping fees are counted as 0.

Q6: Where is VAT Reflected for European Marketplaces?

A6: VAT is mainly reflected in the total expenses, specifically in Amazon Other Fees. If Amazon collects VAT on behalf, it will not appear in Amazon Other Fees because the collection and deduction offset each other to zero. If it is not deducted, a negative number will appear in Other Fees.