一、Target Users

Operators, Finance

二、Feature Introduction

SellerSpace's Refund/Return Order feature helps you analyze product refunds and returns/replacements across multiple stores in one centralized platform for convenient and efficient management.

Through the Refund/Return Order feature, you can directly view data on refunds and returns/replacements, including:

Order Information: Order Number, Order Date & Time (Marketplace), Order Product Information, Order Product Quantity, Order Type

Refund Information: Refund Time (Marketplace), Refund Amount (including details), Refund Fees (including details), Payable Amount, Refund Reason, Order Status

Return Information: Return Arrival Time at Fulfillment Center, Return Arrival Time at Operations Center, Product Condition, Product Cost Restock

Other Information: Return/Replacement Time Interval, Buyer Message, Order Status

Helping you quickly analyze return/replacement reasons, calculate return rates, identify areas for improvement, reduce return rates, and increase profit margins.

三、Use Cases

1. Sellers can directly view the reasons for product refunds and returns for individual products through the SellerSpace system, identify product issues, and improve product quality in a timely manner to avoid greater losses.

2. The system calculates the number of days between the buyer's order placement time and the return/replacement time. Sellers can use this return/replacement time interval to view the average product return time and identify abnormal return orders. For example, if a large number of return/replacement orders occur within a short period and the time interval is no more than 2 days, sellers can proactively prevent risks.

3. The system provides the product return arrival time at the fulfillment center. For return orders where the product return arrival time at the fulfillment center exceeds 60 days, sellers can directly apply for reimbursement from Amazon to reduce inventory loss.

四、Data Synchronization Frequency

Synchronized every 15-30 minutes

五、Operation Guide

1. Filter and Query Conditions

1.1 Filter by Marketplace

You can select different marketplaces to view refund and return orders for all stores across different marketplaces.

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1.2 Filter by Marketplace/Local Time Custom Date Range

You can select Refund - Marketplace Time, Refund - Local Time, Order - Marketplace Time, Arrival - Marketplace Time, Arrival - Local Time to query refund and return orders. View refund and return orders by Today, Yesterday, This Week, This Month, Last Month, Last 7 Days, Last 15 Days, Last 30 Days, or directly customize the date range.

Time Type Description:

Marketplace Time: The time zone of the marketplace region. Amazon Seller Central data reports - business reports, statistical data are based on the marketplace time zone;

Local Time: The time zone of the region corresponding to your current network IP address. Amazon Seller Central order list's "Custom date range" search condition is queried based on the local time zone.

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1.3 Filter by Order Type

You can select All Types, or view Refund Orders, Return Orders, or Replacement Orders separately.

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1.4 Filter by Return Reason

You can select reasons such as Item Doesn't Match Description, Ordered Wrong Item, Defective, Undeliverable-Unknown, Undeliverable-Refused, Undeliverable-Insufficient Address, Late Delivery, No Longer Needed, No Reason Given, Poor Quality, Damaged, etc. to view orders.

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1.5 Filter by Return Status

You can select All Statuses, or view orders with "Product Returned to Warehouse" or "Order Compensated" separately.

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1.6 Precisely/Fuzzily Query Orders by Entering Order Number or SKU/Child ASIN

You can choose to fuzzy query by SKU to view order data for similar products, or choose to precisely query by SKU or Child ASIN to view order data. It also supports directly entering a specific order number to query order details.

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2. Order List Metrics

2.1 View Basic Information of Refund and Return Orders

The information you can view includes: Order Number, Order Date & Time (Marketplace), Return Product Information, Refund Time (Marketplace), and other basic information.

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2.2 View Refund and Return Time Interval

You can view the number of days between the user's order placement time and the return/replacement time for this refund and return order.

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2.3 View Refund Amount

You can view the refund amount received by the buyer. Hover over the refund amount to view the refund amount details, including: Item Price, Item Tax, Promotion, Promotion Tax, Shipping Fee, Shipping Tax, Gift Wrap Fee, Gift Wrap Tax, Other Fees.

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2.4 View Refund Fees

You can view refund-related fees. Hover over the refund amount to view the refund fee details, including: Order Commission, Refund Commission, Item Tax, Promotion Tax, Shipping Fee Refund, Shipping Tax, Gift Wrap Fee Refund, Gift Wrap Tax, Other Fees.

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2.5 Payable Amount

You can view the actual refund amount payable for this order.

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2.6 Other Basic Order Information

You can also view other basic information about refund/return orders, including: Refund Reason, Return Arrival Time at Fulfillment Center, Operations Center, Product Condition, Product Cost Restock, Buyer Message, Order Return Status.

Product Cost Restock: The product cost restock amount for this order will only be displayed when the returned product is returned to the operations center and the product condition is sellable.

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3. Refund/Return Data Sources

3.1 Refund Data Source

SellerSpace refund orders correspond to Amazon Seller Central: Payments - Transaction View - Transaction Type (Refund)

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3.2 Return/Replacement Data Source

SellerSpace return/replacement orders correspond to Amazon Seller Central: Reports - Fulfillment - Amazon Fulfilled Returns

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